RETURN POLICY
We inspect every item before it is shipped out. Battery-operated items are tested and only shipped if they are in working order. However, if a battery-operated item fails to work within 30 days from date of purchase, we will gladly replace it or exchange it for a different item. If returning an item through the mail, you must contact us before returning that item. When returning a defective item, please make sure it is clean and include the original packaging (if you still have it). We cannot accept returns on items that have been damaged by the customer (i.e. cracked, ripped or broken). If there is visible damage on a product that is returned for being defective, we will not be able to accept it. We cannot issue any refunds. We also cannot accept any book or DVD returns.
To protect the health and safety of our customers, we cannot accept any returns on any non-defective merchandise.
Please shop carefully and contact us with any questions you have before placing your order. When checking out via our website, you are agreeing to our return policy.
PLACING YOUR ORDER ONLINE
Please make sure that you fill out the order form completely. We MUST have a valid phone number that matches the billing address for your credit card. We will not call you at this number unless the email address you provided to us does not work and there is a problem with your order or credit card number.
Please be sure to include any apartment or suite number on your order. If your order is undeliverable because the apartment or suite number was not provided, you will be charged for re-shipment or any correction charged imposed by UPS.
After you place your order, you will automatically be emailed a confirmation. If you do not receive this confirmation within 24 hours be sure contact us to make sure that we received your order.
If there are any questions or problems with your order we will contact you via email, so it is a good idea to check your email 24-48 hours after your place your order. Also, please make sure that your spam filter doesn’t filter out emails coming from early2bed.com. If you need to cancel your order, let us know right away as once the order is shipped out it cannot be canceled.
PLACING YOUR ORDER VIA THE MAIL
You are welcome to send in an order with a check or money order for the full amount. Just fill a basket online and begin the checkout process (just select Visa as your payment method… it won’t matter). When you get to the page where your shipping is calculated, print out the page and send it along with your payment (made out to Early to Bed) to 5232 N Sheridan rd, Chicago, IL 60640. You can also send us a note with all the pertinent information, just be sure all your contact and shipping information is on the note.
If you are unsure of the total for you order, please contact us before you mail your order in. If we receive your order and there is not enough money included for shipping, we will be unable to process your order.
SHIPPING OPTIONS
All orders are shipped out as soon as possible, usually within two business days. While we make every effort to insure that all items on the website are in stock, from time to time an item that you ordered may be temporarily unavailable. If that is the case, we will notify you via e-mail as soon as possible and you will have an opportunity to change or cancel your order.
You can select to have your order shipped via USPS Priority Mail or UPS at checkout. All orders going to a P.O. box will be shipped via USPS Priority Mail, as UPS does not deliver to P.O. boxes. Also, we will ship all orders to Hawaii, Alaska, Puerto Rico and APO/AE addresses via Priority Mail as well, even if you select UPS.
UPS will return packages to us after they make three delivery attempts and USPS will return packages that are unclaimed. If a package is returned to us and we have to reship it, the customer is charged for the reshipping, even if they have selected free shipping on the original order. If a customer decides that they do not want their order shipped again, it can be picked up at the shop or the order can be refunded (minus shipping charges and a 10% re-stocking fee).
Orders are shipped in plain brown (or recycled) boxes that have a return address of ETB and no indication of the items contained inside.
shipping charges
|
Order Total
|
Standard*
|
UPS 2nd Day
|
UPS Next Day
|
Express Mail
|
| $0-$28 | $7.50** | $16.95 | $30.95 | $26.95 |
| $28.01-50 | $8.95 | $18.95 | $32.95 | $28.95 |
| $50.01-100 | $10.95 | $20.95 | $36.95 | $32.95 |
| $100.01-150 | $12.95 | $22.95 | $38.95 | $34.95 |
| $150.01-200 | $14.95 | $24.95 | $40.95 | $36.95 |
| $201 & up | $16.95 | $28.95 | $42.95 | $40.95 |
*For STANDARD shipping you have the option at check out of selecting UPS Ground or USPS Priority Mail.
**Select Priority Mail for your $25 or under order and it is only $6.50!
Please note the free USPS shipping for orders $99 and above only applies to orders being shipped within the US. All orders over $75 require a signature upon delivery.
EXPRESS SHIPMENT OPTIONS
For an additional fee we can ship your order via UPS Second Day Air. These items arrive by 7pm, two business* days after shipping. If you order after noon (CST) on Friday, Saturday or Sunday, your package will be shipped on Monday.
For an additional fee we can ship your order via UPS Next Day Air Saver. These items arrive by 7pm, the next business* day after shipping. If you order after noon (CST) on Friday, Saturday or Sunday, your package will be shipped on Monday.
UPS Second Day Air & Next Day Air Saver rates only apply to the 48 continental states and must contain a street address. For Alaska & Hawaii see below.
For an additional fee we can ship your order via USPS Express Mail. These items arrive 1 to 2 days AFTER shipping (depending on your location). Deliveries may be made on Saturday (but are not shipped out on Saturday). If you order after noon (CST) on Friday, Saturday or Sunday, your package will be shipped on Monday.
If you are having your expedited order shipped to Alaska or Hawaii we will ship via USPS Express Mail. These orders arrive in two business days. We can ship UPS Next & Second Day to AK & HI but only for an additional charge. Please contact us if you would like to do that.
Expedited orders must be received by 12pm Central Time to be shipped on the same day. Orders received after 12pm will go out the next business day.
*A business day is defined as a non-holiday weekday. Weekends are not considered business days.
If you really need to be sure your order will arrive by a certain date,
or call us toll-free at 866-585-2BED.
INTERNATIONAL ORDERS
If you live outside the US we are happy to ship orders internationally, but additional shipping charges are added to our normal shipping rate:
For orders to Canada:
$8.00 is added to the normal shipping charges and we ship items via The United States Postal Service. You can expect your order to arrive in 6-10 days, but because customs has the right to detain packages for as long as they want, we cannot say for certain how long it will take to arrive and the usps.com tracking system is often not updated regularly. For all orders leaving the US, we cannot consider the package lost or missing until it has been 30 days since the shipment was sent.
For all other orders outside of the US:
An additional $18.00 is added to the normal shipping cost and items are shipped via The United States Postal Service. You can expect your order to arrive in 1-3 weeks, although it may take as long as four weeks to arrive because customs has the right to detain packages for as long as they want, Please note that the usps.com tracking system is often not updated regularly. For all orders leaving the US, we cannot consider the package lost or missing until it has been 30 days since the shipment was sent.
For all International orders, please read this carefully:
We will be as discreet as possible on customs labels indicating the contents as “plastic toy”, “novelty item” “silicone molding†or “body lotion”, but we are required to indicate the contents inside. It is the responsibility of the customer to make sure that items being shipped are legal in your area. Your phone number will also show up on the outside of your package as that information is required by our postal service in order to ship any packages outside of the US.
We cannot be held responsible for anything that is confiscated by customs. We also are not responsible for any taxes, tariffs or duties that are levied. We are unable to process refunds for items seized by customs. Orders can take up to four weeks to arrive.
We will not process any international orders that do not have the same billing and shipping addresses.We do not ship incomplete international orders, so if part of your order is out of stock, we’ll notify you and hold the order until it is complete.
All international orders are placed at the recipient’s risk.
YOUR PRIVACY
At Early to Bed we value your privacy, so we will never, ever rent, sell or share your information with anyone else. Promise.
Also, we do not automatically send out catalogs or mailings to customers, so once your order is received, you will not hear from us again unless you contact us.
Questions or concerns? Please or call us toll-free at 866-585-2BED.
